ALL PRODUCT RETURNS MUST BE PACKED SECURELY. BROKEN, DAMAGED, USED/UNSEALED PRODUCT CANNOT BE REFUNDED.
We want you to be satisfied with your purchase and strive to provide you with the best customer service. Please check your shipment carefully upon receipt to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72-hours of receipt to: email@example.com. You will need to provide detailed information regarding damage and photo proof.
If you are not satisfied with your order, you may request a refund of the purchase price of any unused/safety seal intact portion of the product order, excluding shipping, restocking fee(s), and any applicable sales tax. PLEASE READ CAREFULLY: Returns and refunds can only be processed for products which have been unopened with safety seal intact. Refunds will be processed once product is received by fulfillment and inspected. Customer is responsible for return shipping, and assumes any damage to product in transit. We highly recommend that returns be shipped via a carrier that will advise on correct packaging, insurance and shipment tracking. All discount promotional product sales that received free shipping and canceled or return second shipment may be subject to shipping charge of $5.95 on single item purchase, and up to $9.95 for multi item purchases. All product returns will incur a re-stocking fee of $5.99 per bottle/jar. Please contact customer service at 1-310-505-1334 to obtain an RMA (return authorization number) prior to return shipment to ensure the refund is credited to correct account.