FAQ


We look forward to hearing from you. For your convenience, we've collected all of our FAQs in one location. For faster checkout, we recommend creating an account. 

How can I place an order?

To purchase products, simply click on ADD TO CART or BUY IT NOW. To finalize your order, click on the shopping cart in the top right corner of the screen. You will then be taken to the payment process page where you can complete your billing and shipping information, and choose your method of payment.

Can I change my order?

Once you have placed and paid for your order, it is prepared for transport almost immediately. Once the status of your order is 'completed', it is unable to be changed. If you do need to change it, you can simply return the entire order or any portion by following the return procedure.

Can I choose a different delivery address?

Yes, at checkout, you can choose 'add a new address' where you can enter a different shipping address other than the billing address.

Will I receive a confirmation of my order?

Yes, we will send you a confirmation e-mail upon receipt of your order. If you believe you have been charged and you have not received a confirmation e-mail, please first check your spam folder. If you have created an account, your order will also be visible on your account page.

Where can I purchase STACEY GRIFFITH SKIN?

STACEY GRIFFITH SKIN is exclusively available at www.staceygriffithskin.com and can be purchased via Shopify on the website as well as on Instagram [at] @staceygriffithskin. Look for STACEY GRIFFITH SKIN coming soon to a retailer near you.

How can I find out about additional products, events and special promotions?

Follow [at] @staceygriffithskin on Instagram and sign up for our newsletter for the latest information on new product drops, special promotions, events and more!

How do I use the face serum?

STACEY GRIFFITH Face Serum is a lightweight protective layer for all skin types. Ideal for daily use, it keeps your skin hydrated throughout the day. Enriched with plant stem cells, it boosts cellular repair and regeneration to help minimize visible signs of aging and leaves skin velvety soft.

Best used post STACEY GRIFFITH Face Cleanser, apply a few drops to your fingertips and gently apply to cleansed face and neck. Facial serum may be used alone or under moisturizer. It is best used in the morning to give you a rich full protected layer throughout the day.

Are your products tested on animals?

Definitely not! We pride ourselves on being a 100% cruelty-free brand. We are in the process of receiving our leaping bunny and PETA certifications. Once complete, we stand behind our guarantee of the following:

  • Our brand does not test products on animals at any point during production
  • Our suppliers do not test raw materials, ingredients, or products on animals
  • There are no third-party tests on animals performed on our behalf
  • Our brand does not test on animals where the law requires it, i.e. mainland China. We are 100% Made in America and California and EU compliant.

Are the products Made in America?

Stacey Griffith is stalwart in her pursuit of the best production of the finest skincare in the USA. We have a strong commitment to honor her convictions. We procured and produced everything from the bottles, the closure components, and the labels to the produce this line in the USA. 

Do you stand behind Woman-Owned Businesses and Minority Business Executives?

We proudly support Woman-Owned Business Enterprise (WBE) and Minority Owned Business (MBE) via our suppliers and vendors.

When will my order ship?

Orders typically take 3-5 business days to process before shipping, unless otherwise noted under the shipping details on the product page during the time of purchase. We strive to ship with 24-hours of receiving the order.

Which payment methods are available?

At the bottom of each page, you will find all of the payment methods we accept.

 

WHOLESALE

Am I eligible for wholesale purchase?

Business owners: If you would like to be a Stacey Griffith Skin retailer, please apply by sending an e-mail to: skylartaylordesign@gmail.com 

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For any additional questions, please contact us at: skylartaylordesign@gmail.com